Using a Touch Phone
FAQS

EMERGENCIES

In case of a medical emergency call 911 or go directly to the nearest emergency room. If you need to reach Dr. Gruenn outside office hours, for a matter that cannot wait to the next business day, please call 805.798.1006 and leave a message and Dr. Gruenn will be paged.

PHONE CALLS TO DR. GRUENN

Please leave your question with the office staff. Usually Dr. Gruenn return calls in the evening or the next morning. Medical issues require an office visit or a telephone appointment at regular fees.

HOSPITAL PRIVILEGES

Dr Gruenn does not practice hospital medicine. 

BILLING FEES

All fees are due when services are rendered. The staff will provide you with a superbill that has the information your insurance carrier needs to reimburse you.

 

LAB RESULTS

Dr Gruenn will only call you with the results of blood tests or labs if they contain critical values and need immediate attention. Otherwise labs will be discussed during your next office visit. Make sure to book a follow up appointment whenever you have blood drawn or any other lab procedure performed.

 

CHANGING OR CANCELLING APPOINTMENTS

We will charge for missed or changed appointments, unless the staff is given two full business day's notice. (Business days are Monday to Thursday). You will be responsible for 50% of the full service fee.

 

RENEWAL OF MEDICATIONS

To refill your medications please have your pharmacy FAX us a refill request at :

 Both Offices Fax: 805.910-3486 

  

We cannot refill your medications unless you schedule a follow up visit with Dr. Gruenn every 12 months. Renewal of medication should be done well in advance. Except in case of an acute emergency Dr. Gruenn does not refill medication after office hours or on weekends  when your medical record is unavailable for review.